Terms and conditions for Vendors

When you become a Vendor on Green Beauty Haven or use Our Website, you enter into a contractual agreement with us, Green Beauty Haven (“we,” “us,” etc.). These Terms and Conditions govern this agreement, and by using Our Website or signing up as a Vendor, you agree to be bound by them.


Green Beauty Haven trading under the name: Green Beauty Haven
+31682418391 (available during office hours)
info@greenbeautyhaven.com
Chamber of Commerce number: 89971256
VAT ID number: NL 004776667B82

About Green Beauty Haven

Green Beauty Haven functions as a marketplace that enables the buying and selling of certified natural cosmetic products. As part of our Services, we may offer guidance on various aspects, such as pricing, shipping, listing, and sourcing. However, this guidance is purely informational and the decision to follow it or not rests solely with you. Additionally, while we may assist in resolving disputes, please note that Green Beauty Haven has no control over and cannot guarantee the existence, quality, safety, or legality of advertised items, the accuracy of users’ content or listings, the ability of Vendors to sell items, the ability of Customers to pay for items, or whether a Customer or Vendor will complete a transaction or return an item.

1. Definitions

  1. Content: Content refers to any textual, visual, or audio material encountered during your use of Our Website. This may encompass a range of media, including but not limited to: text, images, sounds, videos, and animations. This definition also includes advertising material and any other product or service related material that you post.
  2. Post: refers to the act of adding any kind of Content or material onto Our Website, using any method available.
  3. Product: refers to any item that you make available for purchase on Our Website, regardless of whether it is a physical good or a digital download.
  4. Service: encompasses all the services that you can access through Our Website, regardless of whether they are free or require payment.
  5. Environment: the marketplace www.greenbeautyhaven.com.
  6. Platform: the Environment on which products are offered to Users by third parties.
  7. Entrepreneur: Green Beauty Haven who operates the marketplace www.greenbeautyhaven.com.
  8. User: every visitor to the Environment.
  9. Vendor: a third party, being a legal or natural person who offers products to Users via the Platform.
  10. Customer: a User of the Environment who proceeds to purchase a product via the Platform.
  11. Purchase Agreement: the agreement that is concluded between the Vendor and a Customer due to the purchase of a product by the Customer from the Vendor via the Platform.

2. Our contract

  1. Our relationship is strictly that of an arm’s length contractor. In exchange for a fee, we provide you with an online marketplace, and act solely as your agent in collecting payments from Customers. We are not business partners or joint venturers.
  2. By placing a Product for sale on our Platform, you agree to be bound by these terms.
  3. When listing a product on our Platform for sale in Europe, you must provide all information required by the relevant consumer protection laws and regulations of the country where the product is being sold.
  4. Although we are not party to your contract with Customers, we reserve the right to remove your Products from offer if a valid complaint is lodged by a Customer or our Platform visitor.
  5. We reserve the right to modify this agreement at any time. The version of the agreement applicable to your contract is the one that was posted on our Platform at the time of purchase.
  6. You may offer a Product for sale through our Platform, subject to compliance with this agreement and the procedures outlined on our Platform.
  7. Vendor acknowledges that the purchase agreement is between them and the Customer and that the Entrepreneur is not a party to this agreement, nor does it become one. Disputes arising from such an agreement should be resolved by the parties themselves. Entrepreneur plays no role in this.

3. Your Product placement

By using Our Platform, you agree to the following conditions:

  1. You will not offer for sale any product that is not of merchantable quality or that requires technical expertise beyond what has been fully explained to the Customer prior to purchase.
  2. You will not relist any product that we have removed from sale.

4. Delivery

  1. You are required to set up your own Shipping rates from your Store Manager. We encourage you to provide free shipping to the Customer starting from a specific purchase amount.
  2. Deliveries of physical products are to be made from your premises or warehouse, by post, or by a carrier instructed by you as per the agreement between you and your customer.
  3. An automatic notification of order fulfilment will be sent to the customer, including a tracking number and confirmation that the order has been fulfilled.
  4. If a customer reports non-delivery within the time frame you have provided on our website, you are required to investigate the matter within 72 hours and inform the customer accordingly. You may need to provide additional tracking details or offer a resolution, such as a replacement or a refund. In case the buyer received a faulty, damaged or different item from what was listed, you must work with them to resolve the issue in accordance with your Shipping Policy. If a customer changes their mind, how you respond (and who bears the cost of return shipping) depends on your return policy.

5. Product returns

In Europe, customers have certain legal rights when it comes to refunds and returns for goods purchased. If the goods are faulty, don’t match the description, or aren’t fit for their intended purpose, customers have the right to request a refund from the Vendor. Vendors must not mislead Customers about their rights and must inform them that they may have rights under applicable consumer protection laws.

If a Customer wants to return an item due to a change of mind or remorse, the Vendor’s return policy will apply, including who is responsible for return postage costs. Vendors may choose to accept or deny a return request for change of mind if it falls outside of their stated policy.

Vendors must respond to return claims or disputes from Customers within 72 hours. If a Vendor does not respond within this time frame, the Entrepreneur may need to step in to resolve the issue. Vendors must also comply with all applicable laws and regulations regarding Customer contracts, including providing accurate information, accepting cancellations, and honouring returns and refunds according to their stated policy.

If a product ordered by a Customer is not available, the Vendor must inform the customer and offer a replacement or refund. Vendors must follow all Entrepreneur’s procedures relating to order satisfaction and provide information regarding any claims for non-delivery or payment disputes to help prevent fraud.

6. The selling procedure

When you create your shop, it’s crucial to establish your own terms and conditions for Customers, including a return and refund policy. This can be done in your Store Manager by accessing your account settings and navigating to the Store Policies section. It’s important to clearly outline the terms and conditions of the sale in your listing to inform buyers of what to expect. Be sure to include details on the shipping policy, refund policy, cancellation/return/exchange policy.

Please note that Entrepreneur is not responsible for fulfilling your contract to sell a product. You will receive a notification by email for each sale, which will provide complete information about the transaction.

You also agree to inform us via your Store Manager if your inventory becomes depleted at any time.

7. Value Added Tax (VAT)

Value Added Tax (VAT) or similar taxes may be applicable to buyers and sellers in European countries. In the European context, sellers are generally responsible for collecting VAT from buyers and remitting it to the relevant tax authority themselves. It is important for sellers to understand and comply with their VAT obligations.

In jurisdictions where Entrepreneur operates and sellers have an obligation to collect VAT on consumer purchases:

  1. Sellers are responsible for including the applicable VAT in the item price displayed to the buyer.
  2. The tax amount will be shown at the checkout stage, once the buyer’s order and delivery address have been confirmed. It will be included in the total amount paid by the buyer.
  3. Sellers are responsible for collecting the VAT from buyers and remitting it to the respective tax authority according to the regulations and reporting requirements of their country.

Please note that VAT regulations and procedures may vary by country within Europe, and sellers should seek guidance from the relevant tax authorities or consult with a tax professional to ensure compliance with their specific obligations.

Vendor shall indemnify Entrepreneur in respect of damages and/or claims of third parties in respect of non-compliance with the applicable laws and regulations regarding VAT.

8. Vendor Memberships

Membership Types

Entrepreneur offers three membership types: Basic, Standard, and Premium. Each membership type has its own features, costs, and commission rates. Detailed information regarding membership costs and commission rates can be found on our Member Registration page at [insert URL]. By signing up for a membership, you agree to the following terms and conditions:

Basic Membership

Basic membership is free of charge. As a Basic member, you are entitled to create a seller account and list your products on Entrepreneur.
Entrepreneur charges a commission on each sale made by Basic members. The specific commission rate can be found on our Member Registration page.

Standard Membership

Standard membership is available at a monthly cost. The specific cost can be found on our Member Registration page.
As a Standard member, you enjoy all the benefits of Basic membership, plus additional features and services specified for Standard members.
Entrepreneur charges a commission on each sale made by Standard members. The specific commission rate can be found on our Member Registration page.

Premium Membership

Premium membership is available at a monthly cost. The specific cost can be found on our Member Registration page.
As a Premium member, you have access to the highest level of benefits, including exclusive features and enhanced services.
Entrepreneur charges a commission on each sale made by Premium members. The specific commission rate can be found on our Member Registration page.

Payment and Commission Fees

For Standard and Premium memberships, the applicable monthly fee will be charged to your selected payment method.
Commission fees will be deducted from the total amount of each sale made on Entrepreneur, based on the respective commission rates mentioned on our Member Registration page. Commission fees will be calculated and deducted automatically at the time of the transaction. Entrepreneur reserves the right to revise the commission rates and membership fees with prior notice to the members.

Cancellation and Refunds

You have the right to cancel your membership at any time. Monthly membership fees are non-refundable. No refund will be provided for any unused portion of a membership month. Commission fees already deducted from sales are non-refundable.

Termination and Suspension

Entrepreneur reserves the right to terminate or suspend a membership in case of any violation of the terms and conditions, fraudulent activity, or non-compliance with applicable laws. Termination or suspension of a membership may result in the removal of the member’s listings and restrictions on future access to Entrepreneur.

General

These membership terms and conditions are subject to the overall Terms of Service and Privacy Policy of Entrepreneur.
Entrepreneur may modify these membership terms and conditions with prior notice to its members. The interpretation and enforcement of these terms and conditions shall be governed by the laws of the jurisdiction in which Entrepreneur operates.

By signing up for a membership, you acknowledge that you have read, understood, and agreed to comply with these membership terms and conditions.

Without explicit and written consent from Entrepreneur, the Vendor is not permitted to apply set-off and/or suspension and/or deduction in respect of its payment obligations.

All payments through the Platform are made through the payment option Stripe. Stripe’s general terms and conditions therefore apply to payment transactions. The Vendor declares to have received and agreed to Stripe’s terms and conditions.

9. Our commission and payment to you

  1. Your Products will be sold at the price you set, subject to these terms and any requirements specified on Our Website from time to time.
  2. Our fees and commissions are due upon request. By giving us irrevocable authorization, you allow us to deduct them from the amounts paid to us by your Customers.
  3. Our Website operates on an automated selling system that can be accessed by you through your Store Manager.
    We will process payment to you within 3-14 working days after the order has been confirmed and dispatched (depending on the time it takes for payments made on the website to reach our accounts).
  4. Customers may occasionally use discount vouchers/codes, and the discounted amount may be deducted from the total payout to the Vendor.
  5. If a Customer’s action results in a chargeback to our account, you agree that we may deduct the chargeback amount, along with any fees paid to our service provider and bank, from any outstanding sums owed to you.
  6. In the event of a cancellation accepted by you or us, resulting in a refund to the Customer, we are not obligated to reimburse you for any commissions already paid.
  7. If, in our discretion, we determine that your performance as a Vendor has resulted in a significant number of chargebacks, Customer disputes, or a breach of this agreement, we reserve the right to withhold payments until we are satisfied that disputes have been resolved and/or the breach has been rectified.

10. Advertising your Product

If you choose to utilise our advertising, marketing, or promotional services for your product, the following conditions shall apply:

  1. We may engage the services of a specialized internet marketing business affiliated with Entrepreneur.
  2. Neither party shall contract with any other individual or company for similar specialist services without the prior consent of the other party. In this regard, your obligation is limited to the extent of the price charged and payable to us.
  3. The price charged to you will encompass all payments made by us to third parties.
  4. We do not provide any guarantee regarding the success of any placed advertisements.
  5. We may feature your product information, including images and videos, on our social media platforms.
  6. Please note that the specific details and arrangements regarding advertising services can be further discussed and agreed upon between Entrepreneur and yourself.

11. Your Product warranties

You guarantee that any product you list for sale on our website meets the following criteria:

  • It is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise harmful to any third party.
  • It complies with the laws of all countries from which potential buyers may make purchases.

You guarantee that you either own the copyright of any content you upload for sale on our website or have obtained permission from the copyright owner to:

  • Publish or upload the content.
  • Receive the net proceeds from any resulting sales.

12. Our approach to managing your content

  1. When you post content to any public area of our website, it becomes available in the public domain. We do not have control over who can view it or how it may be used by others.
  2. By posting content, you grant us the irrevocable authorization to publish feedback, comments, and ratings about your products, services, and activity on our website, even if such feedback may be defamatory or critical. If you have any concerns regarding feedback or believe it to be untrue, please contact us at info@greenbeautyhaven.com
  3. Posting content does not transfer ownership of the copyright to us. We do not claim any rights over your content and cannot protect your rights in that regard.
  4. You acknowledge that you are personally responsible for any infringement of someone else’s intellectual property rights, defamation, or violation of any laws that may arise from the content you have posted.
  5. You assume all risks and responsibilities for determining whether any content is in the public domain or confidential.
    Please promptly inform us of any security breaches or unauthorized use of your account.

13. Using Our Website

We welcome you to contribute content to our website for the purpose of marketing your products and services, among other things. However, it is necessary for us to regulate the usage of our website in order to safeguard our business, staff, other users, and ensure compliance with the law.

While using our website, you are expected not to:

  1.  Engage in unlawful activities or encourage others to commit crimes.
  2. Post content that is obscene, offensive, threatening, violent, malicious, or defamatory.
  3. Infringe upon any laws, third-party rights, or our policies.
  4. Share sexually explicit or pornographic material.
  5. Attempt to deceive or misrepresent your identity, age, or affiliation with any person.
  6. Utilize postings to seek responses unrelated to the purpose of our website or the terms outlined in this agreement.
  7. Engage in selling on our website if you are unable to form legally binding contracts, under 18 years of age, or suspended from selling on our platform.
  8. Circumvent or manipulate our fee structure, billing process, or fees owed to Entrepreneur.
  9. Distribute or post spam, unsolicited or bulk electronic communications, chain letters, or pyramid schemes.
  10. Spread viruses or employ any other technologies that could harm our website, the interests of Entrepreneur users, or their property.
  11. Collect information about users, including email addresses, without their consent.
  12. Offer or request contact information from buyers in relation to buying or selling activities outside of Green Beauty Haven, as this may incur applicable commission fees.

14. Your Posting: restricted content

Regarding the aforementioned restrictions, we reserve the right to refuse, edit, or remove any posting that fails to comply with these terms, without Vendor being entitled to compensation or restitution of (part of) the price associated with the membership; this shall therefore never be considered as a breach of contract.

15. Ensuring the Security of Our Website

You hereby agree not to engage in the following activities, and also prohibit others from doing so:

  1. Modifying, copying, or causing any damage or unintended effects to any portion of Our Website or any software utilized within it.
  2. Creating links to Our Website in a manner that alters or presents Our Website differently from how it would appear to a user accessing it by typing the URL into a standard browser.
  3. Downloading any part of Our Website without obtaining our explicit written consent.
  4. Sharing your login credentials for Our Website with any third party.

16. Copyright and Intellectual Property Rights

  1. All content available on Our Website is the property of either us, our affiliates, or suppliers of products for sale. It is protected by international copyright laws.
  2. Unauthorized copying, modification, publication, transmission, creation of derivative works, or exploitation of any content is strictly prohibited, except as expressly permitted in this agreement or with our written consent.
  3. Please be aware that copyright protection extends to compilations, graphic images, shapes, styles, and raw text.
  4. If you wish to use any of our logos or graphics, kindly contact us via email at info@greenbeautyhaven.com.

17. Service Interruptions

  1. We do not provide any warranty that the Service will meet your satisfaction.
  2. While we strive to maintain uninterrupted access to Our Website, there may be occasions where we need to suspend all or part of our Service for repairs, maintenance, or other valid reasons. We reserve the right to do so without prior notification.
  3. You acknowledge that our Service may also experience interruptions beyond our control.
  4. By using our Service, you agree that we are not liable to you for any loss, whether foreseeable or not, arising from any interruptions to our Service.

18. Trading on the Platform and limitation of liability

While we strive to maintain a safe trading environment, it is important to acknowledge that there are inherent risks when engaging in online trading and using Our Website, including the potential for dealing with fraudulent individuals.

  1. You agree not to hold Entrepreneur responsible for the content, actions, or inactions of other users, any business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill, or wasted expenditure), or any other indirect or consequential losses whatsoever.
  2. You acknowledge that Our Website serves as a platform where individuals can buy and sell certified natural cosmetic products in various pricing formats and locations, at any time and from anywhere.
  3. We have no control over buyers’ ability to make payment for items or their commitment to completing transactions.
  4. As a Vendor, you are responsible for complying with your obligations and being aware of any relevant laws applicable to you.
  5. You, as the Vendor, are solely responsible for ensuring that your listings, sales, and any other activities conducted on our site comply with the law. You must adhere strictly to the terms outlined in this agreement and the policies that form a part of it.
  6. We do not take ownership of the items at any time, nor do we transfer legal ownership of items from the Vendor to the Customer.
  7. We cannot guarantee continuous or secure access to Our Website, as its operation may be disrupted by various factors beyond our control. Therefore, to the extent permitted by law, we exclude all implied warranties, terms, and conditions. We are not liable for any loss of money, goodwill, reputation, or any special, indirect, or consequential damages arising directly or indirectly from your use of or inability to use Our Website or services.
  8. Our Website and Services are provided “as is.” We make no representation or warranty of any kind, express or implied, including, but not limited to, warranties regarding the fitness of Our Website and Services for a specific purpose, availability and accessibility without interruption or error, or any obligations, liabilities, or remedies in tort, regardless of negligence.
  9. By accepting this agreement, you expressly release us from any and all known or unknown claims and liabilities arising from disputes between you and customers.
  10. Entrepreneur is not responsible for the quality and quantity of display of any account or communication on the website or otherwise.
  11. Vendor is himself responsible for the content of the account or communication and indemnifies Entrepreneur – in and out of court – against any claims by third parties in this respect against him.
  12. Entrepreneur is in no way liable for any damage resulting from the (temporary) unavailability of the account or communication.
  13. In the event of any shortcomings in the fulfilment of the agreement on its side, Entrepreneur will only be obliged to adjust the account or communication, extend the publication or credit the costs, without Vendor being able to assert any right to any compensation or damages whatsoever.
  14. Should Entrepreneur be liable towards Vendor without delay, then this liability will at all times be limited to the amount to which the professional or business liability insurance taken out by Entrepreneur gives entitlement, or otherwise to the amount of any fee for the event causing the damage, to be increased by 15%.
  15. Entrepreneur’s liability at all times does not extend to consequential loss or damage and, barring intent or gross negligence, also not to property damage, immaterial damage or loss of profit.

19. Indemnity

You will provide indemnification to us (including our officers, directors, agents, subsidiaries, joint venturers, and employees) against any claim or demand, which includes legal fees and costs, brought against us by any third party as a result of or arising from your violation of this Contract or your infringement upon any law or the rights of a third party while using Our Website.

20. Miscellaneous

  1. If any term or provision of this agreement is deemed void, invalid, or unenforceable by any jurisdiction, it shall be modified or limited to the extent necessary to comply with the laws of that jurisdiction and prevent its invalidity, while remaining binding in its modified or limited form. Apart from that, each provision shall be considered separate and shall not affect the validity of other terms in any way.
  2. In the event of your breach of any term in this contract, we have the right to:
    • Terminate your account and deny access to Our Website.
    • Remove or edit Content, or cancel any order at our discretion.
  3. Any obligations in this agreement intended to remain effective after termination or completion will continue to do so.
    The failure or delay by any party in exercising any right, power, or remedy does not constitute a waiver and does not indicate the intention to diminish that right or any other rights in the future.
  4. You agree that all electronic communications from us satisfy any legal requirement for written communication.
  5. In case of a dispute between us, if we request, you agree to make a genuine attempt to settle the dispute through mediation before resorting to arbitration or litigation.
  6. To the extent permitted by law, unless otherwise stated, this agreement does not confer any rights to third parties.
  7. We shall not be held liable for any failure or delay in the performance of this agreement caused by circumstances beyond our reasonable control.
  8. If there is any conflict between any term of this agreement and the provisions of a limited company’s constitution or any comparable document regulating any other corporate or collective body, the terms of this agreement shall take precedence.
  9. All disputes between parties will be submitted to the competent court in which Entrepreneur’s headquarters is located.
  10. The Vendor is prohibited from selling goods/products to Customers of the Platform of Green Beauty Haven without the intervention of the Platform. If the Vendor violates this clause, it will owe a fine of €10,000 to the Entrepreneur.
  11. All information provided through the Platform is for indicative purposes only and therefore no rights can be derived from it.